COVID-19 LATEST UPDATES:
ARE YOU STILL OPEN?
Our online store is still open with orders being dispatched daily Mon-Fri. We are taking all necessary precautions to ensure the safety of staff and the timely delivery of orders. Please be aware that due to delays across the AusPost and Startrack delivery networks, your parcel may take a little longer than usual to arrive.
For up to date information please refer to the AusPost website
DO I NEED TO SIGN FOR MY ORDER?
For the time being, Australia Post and Startrack are no longer requiring a signature on delivery or collection. Instead of a signature the postie will ask and record the customer’s name and acknowledge delivery in their system. If the receiver is not present, Australia Post orders will be returned to the local Post Office. Upon collection the staff member will ask and record the customer’s name, but no signature is required. Startrack deliveries will attempt two deliveries. If no one is present to receive the delivery the order will be returned to sender. Once the order is received back into our system the customer will be refunded (approximately 10 working days).
For more information please visit the Australia Post and Startrack websites.
HOW DO I GET IN TOUCH?
Our customer service team are available to answer any questions that you may have. Sent us an email from 9 AM-9 PM AEDT Monday – Friday via support@hnscentcom.au.