FREQUENTLY ASK QUESTIONS ABOUT THE PRODUCTS:

Are Heavenly Nature Scent products vegan friendly?

Our products are not tested on animals nor will ever be, It’s all are parabens-free and contain no animal by-products and can be considered as vegan friendly.

HOW LONG WILL A HEAVENLY NATURE SCENT SOY CANDLE BURN FOR?

With the best ideal conditions, 320 g candles burn for up to 60 hours, and 55 g candles burn for up to up to 12 hours, 18 g. tea light burns up for up to 6 hours.
Please take note that we aiming to ensure that all of our candles burns as long lasting as possible however burn times do vary based on a variety of factors. These include candle maintenance (whether wicks are being properly trimmed and or centered), the length of each continuous burn time (a longer burn that results in a deeper melted wax pool has the tendency to evaporate faster), candle placement (air-conditioned and drafty areas may effect burn times) and the age of the candle. To get the most out of your candles we always advise that you read, understand and follow the enclosed burning instructions.

DO I NEED TO TRIM MY CANDLE WICKS?

Yes. As the wax level drops, the wicks will become longer so we advise that you trim the wicks to 8mm and ensure they’re upright prior to each new burn.

WHAT DOES TRIPLE SCENTED MEAN?

This means that Heavenly Nature Scent use some of the highest fragrance loads that is possible in the industry to provide one of the strongest fragrance releases on the market. The scent lasts longer and the candle can be burned for a shorter period of time to get the same performance.

WHY ARE SOME SCENTS STRONGER THAN OTHERS?

Fragrances and how we are able to perceive them can vary according to many various factors, a certain fragrance style and how the perfumer constructs the scent, including the fragrance notes used and their concentration. Our mood, level of alertness or the environment in which we smell them also play a big part in how we experience a fragrance. A fragrance we smell in the morning at 9AM may be perceived differently between 1 PM and 3 PM, when our body’s circadian rhythm is at its most sleepy. This is why we often crave coffee and sugar at this time for a pick me up, as our body’s internal clock and senses slow down. For this reason, perfumers will always evaluate scents before midday.
Some of the fragrances act like a cloud, building over time in a room and lingering, these are often more powdery, feminine fragrances, that use musk or light sugared candy notes – they act like a beautiful scenic backdrop. Whilst other fragrances have concentrations of strong, punchy fragrance notes, these vivacious scents are lively and outgoing, they demand your attention; fragrances with caramel, citrus and tropical fruity notes fall into this family.

WHY DO I NEED TO BURN MY 320 G CANDLE FOR MORE THAN 1 HOUR AND LESS THAN 4 HOURS?

If you burn for less than an hour the wax may not be melted all the way to the outside of the candle. Once this happens the candle can form a pattern of tunneling which leaves a not melted wax around the edges that may greatly reduce the overall scent throw and eventually may drown the wicks so the candle will not stay lighted. If you burn for longer than four hours, the candle wick can become quite long and may fall onto the side of the glass, or heat the glass up too much causing it to possibly break.

WHY DO YOU SAY TO STOP BURNING WITH 10 MM OF WAX LEFT?

We request that you stop burning your candle at the 10 mm wax mark as lower than this there may not be enough wax left in the candle to absorb the heat of the flame, which can lead the glass to becoming very hot then cracked the glass, and these shards may cut your skin accidentally.

WHY IS THERE A BLACK RESIDUE FORMING AROUND THE RIM OF MY CANDLE JAR?

A candle wick requires trimming between burns or if the candle has been burning continuously for two or more hours. The wicks should be trimmed to about 7-8 mm from the wax, only then will the candle stop emitting carbon – the black residue. If there is black residue on the glass of your candle jar, use a dry piece of paper towel and wipe it clean.